November 16, 2017
G Suite

Google Docs Experiences Significant Outage

Earlier Wednesday evening, Google Docs suffered an outage, with users unable to access their shared files.

Users were hit with a 502 error message stating “the server encountered a temporary error and could not complete your request. Please try again in 30 seconds.”

The outage was originally reported at 3:48 PM ET and resolved by 5:10 PM ET, according to the G Suite Status Dashboard. Google has not revealed the total number of affected users or the cause of the outage.

Recently, Google Drive users experienced a service disruption when a bug locked users out of their files citing a Terms of Service violation. In both cases, this is a good reminder that your SaaS files are not 100% protected from bugs in the applications themselves, human error, and ransomware Instead, the only way to guarantee your SaaS data is protected and accessible is with a third-party backup solution like Backupify for G Suite. Learn more about how you can start protecting your cloud data.

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