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June 18, 2014
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Auberge Resorts Adopts Google Apps for Unified Employee and Customer Experience

Auberge Resorts is a collection of award-winning luxury hotels, residences and world class spas. In 2011, the company made the switch from Microsoft Outlook to Google Applications to unify the systems leveraged by their 2,000 employees and the customer experience across their seven properties across the United States and Mexico. This is their cloud story.

According to Tim Dickson, Auberge Resorts Director of Technology, the company chose to move to the cloud for several reasons: “Google Apps was the right choice for us for its collaboration benefits, ease of use, and cost savings. Moving all of our properties to Google Apps allows us to deliver a higher level of customer service with greater efficiency.”

While the company was in the process of migrating over to the cloud, Dickson began researching backup vendors.

“There’s a saying, ‘If data is only in one place, it doesn’t exist.’ While Google Apps has great system redundancy, it doesn’t offer protection against end-user mistakes, such as an employee accidentally deleting a file. I knew that I had to protect our valuable company data from occurrences like this.”

Auberge Resorts was also experiencing tremendous growth, nearly doubling in size. In order to manage its growing data needs, Auberge Resorts reached out to Backupify for backup, restore and archival solutions.

“One of the biggest advantages of using Backupify is the ability to archive data from our properties and for former employees. What would normally take a couple of hours, takes just a few minutes with Backupify. When I need to access our data, Backupify’s search functionality makes it easy for me to find anything I need. Additionally, their customer support team is responsive and helpful. It’s clear they care about their customers.”

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