Essential Gsuite
October 31, 2017
G Suite

Google Docs Users Unable to Access Files

Some Google Doc users are getting a nastier trick than they bargained for this Halloween. Users are reporting Google has locked them out of their files, citing a Terms of Service violation. An error message pops up saying “this item has been flagged as inappropriate and can no longer be shared,” providing an option to request a review from Google or dismiss the error.

It appears to be a bug rather than an actual violation, and Google is currently looking into the situation, according to their Twitter account. A Google spokesman said they will provide more information when appropriate.

This issue is a great reminder that although your SaaS files are typically safe, they are not 100% protected from bugs within the applications themselves, human error, and ransomware. Instead, the only way to guarantee your SaaS data is protected and accessible is with a third-party backup solution like Backupify for G Suite. Learn more about how you can start protecting your cloud data.

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