In the event that a mobile phone, tablet or laptop that has previously been used to access your G Suite domain is stolen, there are some very specific security responses you can employ to keep your G Suite data safe.

Prevent domain access from a lost mobile device

In many cases, a lost mobile device or laptop isn’t a direct risk to your G Suite domain because a thief would still need to log into your domain to reach your data – and that will require a password and/or an authentication code. The exception here is a device with an active login session, meaning a user is logged into their G Suite account on the device when that device is stolen. The thief will have access to your G Suite domain unless and until the login session expires.

Fortunately, G Suite administrators can reset the sign-in cookies for any user, effectively logging them out of every active session and forcing the user to sign in again. If a user reports a lost device to you, resetting their sign-in cookies should be your first response.

Wipe a mobile device

Resetting sign-in cookies does not revoke access to your domain via a specific mobile app, like Google’s own Gmail or Drive apps. In cases where your users connect to your domain via these apps, you’ll need a more stringent response – the ability to wipe data from a stolen smartphone or tablet.

This technique is a bit more advanced and applies only if you have a G Suite Device Policy or Google Sync in place on your users’ mobile phones. Fortunately, you can require users to download this policy enforcement software before they can connect to your domain via a mobile app. (Users can still log into your domain via a mobile browser even with this requirement in place, but the browser doesn’t store any local data and you can cut off mobile browser sessions by resetting the sign-in cookies for the user.)

If the policy enforcement is in place, you can actually wipe all data from a smartphone or tablet, returning it to its base factory software condition. It’s a nuclear option, but one that’s often worth it.

For more information on securing your G Suite domain, check out our eBook. It features tips on how to setup domain administrator recovery options, how to prevent unauthorized domain access, and basic methods for recovering lost or corrupted G Suite data.